At 12bank, we take your privacy seriously. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over your own information. We believe you deserve to know.
Six core principles that guide how 12bank collects, uses, and protects your personal information.
12bank only collects the personal data that is genuinely necessary to operate your account, process payments, and keep the platform secure. We don't collect data for the sake of it.
Your personal information is never sold to third parties. 12bank does not operate a data brokerage. Your data stays within the 12bank ecosystem and is used only for the purposes described in this policy.
All personal data held by 12bank is stored using industry-standard encryption and access controls. Only authorised personnel can access your data, and only when necessary.
You have the right to access, correct, or request deletion of your personal data at any time. 12bank will respond to all data requests within a reasonable timeframe.
Marketing communications from 12bank are always optional. You can unsubscribe from promotional emails or SMS messages at any time through your account settings or by contacting support.
12bank does not hold your data indefinitely. We retain personal information only for as long as required to fulfil the purposes described in this policy or as required by applicable law.
Welcome to the 12bank Privacy Policy. 12bank ("we", "us", "our") is committed to protecting the personal data of every player who uses our platform. This Privacy Policy explains how we collect, use, store, and share your personal information when you access or use the 12bank website at 12bank.vip, our mobile app, and all related services.
By registering an account or using any part of the 12bank platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not use the platform. We recommend reading this policy alongside our Terms and Conditions for a complete picture of how 12bank operates.
This policy applies to all users of 12bank, including registered players, visitors to the website, and anyone who contacts our support team. We take our responsibilities around data privacy seriously and aim to be fully transparent about our practices.
Note: This Privacy Policy was last updated in January 2025. If you have been using 12bank before this date, please review the updated policy as some details may have changed.
12bank collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and occasionally from third-party verification services. Here is a breakdown of the categories of data we collect:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, username | Registration form |
| Contact Data | Mobile number, email address | Registration form |
| Financial Data | bKash / Nagad / Rocket account reference, transaction history | Deposit and withdrawal activity |
| Verification Data | National ID, proof of address | KYC verification process |
| Technical Data | IP address, device type, browser, OS | Automatically via cookies and logs |
| Usage Data | Pages visited, games played, bets placed, session duration | Platform activity tracking |
| Communications Data | Support chat logs, email correspondence | Customer support interactions |
Important: 12bank does not collect or store full payment card numbers. All financial transactions are processed through bKash, Nagad, and Rocket, and we only retain the reference data necessary to reconcile your account.
12bank uses your personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the reasons it was originally collected. The main purposes for which we use your data are:
We will never use your personal data to make automated decisions that have a significant legal or similarly significant effect on you without first giving you the opportunity to request human review.
Every time 12bank processes your personal data, we do so on one of the following legal grounds:
12bank does not sell your personal data to any third party. We may share your data with carefully selected third parties only where it is necessary to operate the platform or comply with legal obligations. These include:
All third parties who process data on behalf of 12bank are required to handle that data securely and in accordance with applicable data protection standards. We do not permit our service providers to use your data for their own purposes.
Reminder: 12bank will never share your personal data with advertisers or data brokers. Your information is not a product.
12bank uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. Cookies are small text files stored on your device when you visit the 12bank website.
You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 12bank platform. We do not use third-party advertising cookies or tracking pixels that share your data with advertisers.
Protecting your personal data is a top priority at 12bank. We implement a range of technical and organisational security measures to safeguard your information against unauthorised access, loss, or misuse.
While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect that your 12bank account has been compromised, please contact our support team immediately at [email protected].
12bank retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Type | Retention Period |
|---|---|
| Account and identity data | Duration of account plus 5 years after closure |
| Transaction and financial records | 7 years (regulatory requirement) |
| KYC verification documents | 5 years after account closure |
| Customer support communications | 3 years from last interaction |
| Technical and usage logs | 12 months on a rolling basis |
| Marketing consent records | Until consent is withdrawn plus 1 year |
When your data is no longer required, 12bank will securely delete or anonymise it in accordance with our internal data disposal procedures.
As a 12bank player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting us at [email protected]. We will respond to all requests within 30 days.
Note: Some rights may be limited where 12bank has a legal obligation to retain or process your data — for example, financial records required for regulatory compliance. We will always explain clearly if this applies to your request.
12bank is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on or use the 12bank platform.
If we become aware that we have inadvertently collected personal data from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on 12bank, please contact us at [email protected] so we can investigate and take appropriate action.
12bank may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. For significant changes, we may also notify you directly via email or an in-platform notification.
Your continued use of the 12bank platform after an updated Privacy Policy has been published constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed about how we protect your data.
Tip: Bookmark this page and check back occasionally. Staying informed about how your data is handled is always a good idea.
If you have any questions, concerns, or requests relating to this Privacy Policy or how 12bank handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.
For data access or deletion requests, please email us with the subject line "Privacy Request" and include your registered account details so we can locate your data efficiently. We aim to respond to all privacy-related requests within 30 days.