12bank Terms and Conditions — Know Your Rights Before You Play

Welcome to 12bank. These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player") and 12bank ("the Platform", "we", "us", "our"). By accessing, registering on, or using any part of the 12bank platform — including the website at 12bank.vip, the mobile app, and all associated services — you confirm that you have read, understood, and agreed to these Terms in full.

If you do not agree with any part of these Terms, you must not use the 12bank platform. We strongly recommend reading these Terms carefully before placing any bets or making any deposits. These Terms apply to all users of 12bank regardless of how they access the platform.

12bank is designed specifically for players in Bangladesh. Our platform offers sports betting, casino games, esports wagering, and related entertainment services. All activity on 12bank is subject to these Terms as well as any additional rules, policies, or guidelines published on the platform from time to time.

To register and use 12bank, you must meet all of the following eligibility requirements at the time of registration and at all times during your use of the platform:

• You must be at least 18 years of age.
• You must be legally permitted to participate in online betting and gaming activities under the laws applicable to you.
• You must not be acting on behalf of another person or entity.
• You must not be a current employee, contractor, or close family member of a 12bank employee or contractor.
• You must not have been previously excluded or banned from the 12bank platform.

By registering on 12bank, you confirm that you meet all eligibility requirements listed above. 12bank reserves the right to request proof of age, identity, or residency at any time and to suspend accounts pending verification.

Each player is permitted to hold only one account on 12bank. Creating multiple accounts — whether under the same name, the same device, the same payment method, or the same IP address — is strictly prohibited and will result in all associated accounts being closed and any balances being forfeited.

When registering, you must provide accurate, complete, and up-to-date information. This includes your full name, date of birth, contact details, and any other information requested during the registration process. You are responsible for keeping your account information current. If your details change, please update your account or contact support at [email protected].

• Your username and password are personal to you and must not be shared with anyone.
• You are responsible for all activity that takes place under your account.
• If you suspect unauthorised access to your account, contact 12bank support immediately.
• 12bank will never ask for your password via email, chat, or phone.

12bank reserves the right to refuse registration or close an existing account at its discretion, including where we believe the registration information is false, incomplete, or where the account poses a risk to the integrity of the platform.

12bank accepts deposits via bKash, Nagad, and Rocket. All deposits are processed instantly and credited to your 12bank account balance in real time. There are no fees charged by 12bank on deposits, though your mobile banking provider may apply their own transaction charges.

• Minimum deposit amount: as displayed on the deposit page at the time of transaction.
• All deposits must be made from a payment account registered in your own name.
• Third-party deposits — where someone else funds your account — are not permitted.
• 12bank reserves the right to request proof of payment method ownership at any time.

If a deposit is made in error or a transaction is disputed, please contact 12bank support as soon as possible. We will investigate and respond within a reasonable timeframe. Chargebacks initiated without first contacting 12bank support may result in account suspension.

Withdrawals on 12bank are processed to the same payment method used for your most recent deposit. This is a security measure to prevent fraud and money laundering. Withdrawals are typically completed within 30 minutes of the request being submitted, subject to verification checks.

• Minimum withdrawal amount: as displayed on the withdrawal page at the time of request.
• Withdrawals can only be made to accounts registered in your own name.
• Bonus funds cannot be withdrawn until all applicable wagering requirements have been met.
• 12bank may request identity verification documents before processing a withdrawal.
• Withdrawals may be delayed if your account is under review for security or compliance reasons.

If your withdrawal has not been received within the stated timeframe, please contact 12bank support with your transaction reference number. We will investigate and resolve the issue as quickly as possible.

12bank offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to specific terms and wagering requirements that are clearly stated at the time the bonus is offered. By claiming a bonus, you agree to the specific terms attached to that promotion.

• Welcome bonuses are available to new players on their first qualifying deposit.
• Wagering requirements must be completed before bonus-derived winnings can be withdrawn.
• Bonuses are non-transferable and cannot be exchanged for cash directly.
• Only one bonus may be active at a time unless otherwise stated.
• 12bank reserves the right to modify, suspend, or cancel any promotion at any time.
• Bonus abuse — including creating multiple accounts to claim bonuses — will result in forfeiture and account closure.

The full terms for each individual promotion are available on the Rewards page. If you have any questions about a specific bonus, contact 12bank support before claiming it.

All bets placed on 12bank are subject to the specific rules applicable to the sport, event, or game in question. These rules are available within each betting market and game section on the platform. By placing a bet, you confirm that you have read and understood the applicable rules.

• All bets are final once confirmed. Bets cannot be cancelled or amended after placement unless the platform offers a specific cash-out or edit feature for that market.
• 12bank reserves the right to void bets in cases of obvious pricing errors, system errors, or where the integrity of an event is in question.
• In the event of a dispute regarding the outcome of a bet, the decision of 12bank's trading team is final.
• Minimum and maximum bet limits apply to all markets and are displayed at the time of bet placement.
• Live betting markets may be suspended or closed at any time without notice.

For casino games and crash games such as Boom Legend and Insect Master, the rules of each individual game govern the outcome. Game results are determined by certified random number generators and are independently verified for fairness.

The following activities are strictly prohibited on 12bank. Engaging in any of these activities will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:

• Creating multiple accounts to exploit bonuses or circumvent restrictions.
• Using automated software, bots, or scripts to place bets or interact with the platform.
• Colluding with other players to manipulate game or betting outcomes.
• Exploiting software bugs, errors, or vulnerabilities for financial gain.
• Using the platform for money laundering or any other illegal financial activity.
• Providing false identity information or impersonating another person.
• Attempting to hack, disrupt, or interfere with the 12bank platform or its infrastructure.

12bank is committed to promoting responsible gaming. We believe that betting should be an enjoyable form of entertainment, not a source of financial stress or personal harm. We provide a range of tools to help players stay in control of their activity on the platform.

• Deposit limits: Set daily, weekly, or monthly limits on how much you can deposit.
• Session time reminders: Receive notifications after a set period of play.
• Cooling-off periods: Take a short break from the platform without full self-exclusion.
• Self-exclusion: Permanently or temporarily close your account if you feel your gambling is becoming a problem.

These tools are available to every 12bank account holder at any time through the account settings or by contacting support. If you are concerned about your gambling habits or those of someone you know, please visit our Responsible Gaming page for guidance and support resources.

12bank collects and processes personal data in accordance with our Privacy Policy. By using the platform, you consent to the collection and use of your data as described in that policy. We do not sell your personal data to third parties.

Your data is used to operate your account, process transactions, verify your identity, prevent fraud, and improve the 12bank platform. We may also use your contact details to send you promotional communications, which you can opt out of at any time.

For full details on how 12bank handles your personal data, please read our Privacy Policy.

12bank provides its platform on an "as is" basis. While we make every effort to ensure the platform is available, accurate, and reliable, we cannot guarantee uninterrupted access or error-free operation at all times.

• 12bank is not liable for losses arising from platform downtime, technical errors, or third-party service failures beyond our reasonable control.
• We are not responsible for losses resulting from a player's failure to comply with these Terms.
• 12bank's total liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 30 days preceding the claim.

Nothing in these Terms limits 12bank's liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

12bank reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. We may also notify you of significant changes via email or an in-platform notification.

Your continued use of the 12bank platform after updated Terms have been published constitutes your acceptance of those changes. If you do not agree with the updated Terms, you must stop using the platform and may request account closure by contacting support.

If you have any questions about these Terms and Conditions or any aspect of the 12bank platform, our support team is available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live chat: Available through the 12bank platform and mobile app.
• FAQ: Visit our FAQ page for answers to common questions.

We aim to respond to all enquiries within 24 hours. For urgent account or payment issues, live chat is the fastest way to reach us.